Bangkok Airways FAQ

27 july 2017

The quickest and most convenient way to get to Koh Samui is on one of the frequent flights operated daily by Bangkok Airways from Bangkok’s Suvarnabhumi Airport. Starting at 3,600 THB, this is the preferred method of travel for IVL villa guests.

What time do I need to be at the check in counter for Bangkok Airways' flights 

You have to be at the check in counter at least 1.5 hours before your scheduled departure time for domestic flights and at least 2 hours before your international flight.

What time does the Bangkok Airways check-in counter close at Samui Airport?

The Bangkok Airways check-in counter closes 40 minutes before scheduled departure time for domestic flights and 50 minutes before scheduled departure time for international flights.

What is the luggage allowance for Bangkok Airways ?

Bangkok Airways allows 20 kilograms for adult/child, 10 kilograms for infant and 30 kilograms for Frequent nt Flyer Members).

How much will I be charged if my luggage exceed 20 kilograms ?

The excess baggage rate for domestic flight is 90THB per kilogram. If your bag is over 32 kilograms you will be asked to repack.

What size carry on baggage can I use on a Bangkok Airways flight?

Your carry on bag must not exceed 5 kilograms in weight and should not be larger than 50 x 36 x 23 centimeters.

Can I bring my golf clubs on a Bangkok Airways flight?

Exceptions for oversized luggage is made for golf bags and other sporting equipment though overweight sporting equipment will be subject to standard charges.

Can I bring my bicycle on a Bangkok Airways flight?

Yes, you can bring a bicycle if it is properly packed and the tires are deflated.

Can I bring my SCUBA diving gear on a Bangkok Airways flight?

Yes, you can bring SCUBA diving gear on a Bangkok Airways flight as long as it is properly packed.

Please note: spear guns must be unloaded and diving lights using rechargeable lead acid batteries will not be allowed as checked baggage or as carry on as they are considered prohibited items under the Dangerous Goods Regulations.

Please check here for international flight baggage information

Can I request my seat assignment ?

Yes, you can request your preferred seat while making reservation or at the check-in counter.

Will Bangkok Airways allow me to travel with my pet ?

Bangkok Airways allows only cats and dogs on flight. Please check directly with the airline

http://www.bangkokair.com/pages/view/faqs

What is the minimum time necessary for connections for Bangkok Airways ?

Bangkok Airways requests passengers allow ample time between flights to assure time boarding. Please note Suvarnabhumi Airport (BKK) is large and the distance between gates can be deceiving. Please allow 1 hour and 15 minutes between domestic and international flights.

What type of planes does Bangkok Airways operate?

 

Bangkok Airways operates the following planes:

9 x 162-seater Airbus 320 planes

9 x 162-seater Airbus 320 planes

12 x Airbus 319 planes -featuring business class

12 x Airbus 319 planes -featuring business class

6 x ATR 72-500-70 seater turbo-prop planes

6 x ATR 72-500-70 seater turbo-prop planes

9 x ATR72-600 70 seater turbo-prop planes featuring business class

9 x ATR72-600 70 seater turbo-prop planes featuring business class

What are the Opening / Closing Times for Samui Airport?

  • Domestic Departure Terminal, between Gate 2 – 3
  • 4:30 a.m. – 10:30 p.m.
  • International Departure Terminal, Gate 7
  • 4:30 a.m. – 10:30 p.m.
  • Boutique Lounge / Courtesy Corner Departure Terminal, between Gate 1 - 2
  • 4:30 a.m. – 10:30 p.m.

Online Booking & Payment

 

http://bangkokair.com/eng/pages/view/reservation-assistance

IVL Expert TIPS: as soon as you arrive at Suvarnabhumi Airport (BKK) we suggest you proceed directly to the Bangkok Airways counter to see about getting on the next available flight. Sometimes due to cancellation you may be able to get to Koh Samui even faster. If you can get on an earlier flight, kindly contact your IVL concierge to arrange for an earlier pick up.

Bangkok Airways Blue Ribbon Club

 

IVL suggests joining the Bangkok Airways Blue Ribbon Club which gives members access to premium services such as advanced boarding and personalized service at the Blue Ribbon Check in Counter and Passport Control as well as an extra 10 kilograms of baggage allowance.

Members can relax in the Blue Ribbon Club Lounge in Suvarnabhumi Airport (BKK) by showing their boarding pass and enjoy complimentary snacks, refreshments and wifi.

The Blue Ribbon Club Lounge for domestic travellers is located in Concourse A, Level 2 (opposite Gate A3) and is open from 4:30 a.m. – 10:00 p.m.

During your 1 hour flight to Koh Samui, Blue Ribbon members will enjoy the wide seats and extra legroom plus complimentary wine and champagne. The world famous Blue Ribbon Club Menu boasts a variety of selections ranging from Thai, Asian, and Western dishes.

Useful Information at a Glance

Bangkok Airways Samui / Chaweng Office

  • Telephone Number: +66 (77) 601 300
  • E-mail: usmtopg@bangkokair.com
  • Address: 54/4 Mu 3, Tambon Bo Phut, Koh Samui,
  • Suratthani 84320, Thailand
  • Office Hours: 8:00 a.m. - 5:30 p.m. 7 days a week including holidays

Bangkok Airways / Samui Airport Office

  • Telephone Number: +66 (77) 428 500 (Operator), +66 (77) 428 555 (Ticketing)
  • E-mail: usmrrpg@bangkokair.com
  • Address: 99 Mu 4, Tambon Bo Phut, Koh Samui,
  • Suratthani 84320, Thailand
  • Office Hours: 8:00 a.m. - 5:30 p.m. 7 days a week including holidays

For more IVL Property answers to FAQ please click here https://ivlproperty.com/faq